Shipping policy

Important Information

  • Mitech Direct delivers anywhere in South Africa!
  • The delivery times are subject to stock availability.
  • Delivery to outlying regions may take longer.
  • We do not accept orders outside South Africa.

Cost of delivery for South Africa:

All Orders placed through the website to the value of R500.00 or more will be delivered free of charge to all main lying areas.

Any order placed below R500.00 will carry a flat rate delivery charge of R100.00.

We offer a minimal shipping cost possible for door-to-door-deliveries based on the least expensive shipping options available.

General Lead Time for Order Deliveries:

1-2 Working Days - Gauteng, Mpumalanga, Limpopo, North West, Free State

1-3 Working days - KwaZulu-Natal

3-4 Working Days - Northern/Eastern/Western Cape

Outlying areas may affect lead times by 1-2 working days.

Should you require a faster delivery time, please contact us for more information on this process.

Order confirmation

When you submit your order, you will receive an email confirming that we have received your order and it is being processed.

Order status

Once your order status has been set to Fulfilled, you will receive an email confirmation with your delivery tracking information, which is handled through our courier service. This information includes the delivery waybill number that can be used as reference with the courier company should you require additional information regarding your delivery.

Please make sure we have your correct contact details, either your contact number or email address, should there be any unexpected issues or delays with your order. 

Item not in stock

We strive to have our products available for immediate shipment. On rare occasions, due to popularity and high demand some products that are listed on this website may be out of stock or on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If you wish to cancel the order at this stage, you will be given the opportunity. Alternatively, we will do our best to provide you with a solution whether it being another replacement product or sometimes even better product at the same price.

 

Warranty:

  • All our products are sourced from the official South African manufacturer’s representative.
  • You get the full manufacturer’s warranty. Minimum warranty is 1 year, however some manufactures may offer 2/3/5 year or lifetime warranty, please check the exact manufacturer warranty at time of purchase.
  • Warranties protect against manufacturing flaws and faults in products and do not cover wear and tear on consumables, such as drum sticks, strings, drum skins, styli, reeds, etc.
  • Maintenance is not covered by warranty. Maintenance includes, but is not limited to, lamp replacement, filter replacement, general cleaning and removal of dust and dirt as instructed by the user manual. Any warranty repairs and / or replacements are carried out in the minimum of time.
  • Any warranty repairs are carried out by the manufacturer’s official representative in South Africa and by trained technicians.
  • After the warranty period, the manufacturers’ representative in South Africa will still provide a repair service by a trained technician subject to a fee.
  • Customers will be held liable for the sending and or collection (or all courier costs) of defective, broken or damaged goods after 7 business days from the delivering of goods (no matter if it is still under manufacturer warrantee or not).
  • B-Stock or Clearance goods sold do not carry any warranty policies mentioned above. We will however accept a return should the item carry a defect upon receipt of goods bought, within the stipulated refund policy timeframe.

Order cancellations:

Online orders without any payment will be cancelled within 7 days after the order has been placed.

Once and order has been placed and paid for, the order will be deemed accepted by the client.

Should there be any problems regarding the order you will be notified immediately.

Please enquire about the product, its availability as well as the required product features before any purchases.